FAQ

HOW DO I PLACE AN ORDER ON MONTECHRISTOCORP.COM?

Ordering from Monte Christo Trade Corp is easy and safe.

For retail shopping: Once you’ve found the item you would like to purchase click on “Add to Cart” button to place it in your shopping bag. Follow the directions through the checkout process to complete the order. Your order will not be placed until the very end of checkout process, when you will be asked for your credit card information.

For custom orders: Please fill in all required information in a custom purchase order form and submit your order. Once we receive notice of a new order, we will immediately get back to you with a confirmation.

All our customer information, as well as the intellectual property, is kept strictly confidential. 

WHAT SHIPPING OPTIONS ARE AVAILABLE ON MONTECHRISTOCORP.COM?

We ship orders within the United States and internationally.  For each U.S.-based address we offer ground shipping (please allow 4-5 business days) and next-day delivery with and without signature confirmation.

Items ordered together may not always ship together. Sunday and holiday delivery is not available. Next-day delivery is not offered for custom orders. Please allow an additional 1-2 days for delivery of machine-engraved items.

CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?

Yes, we provide international shipping services.

WILL MY PURCHASE ARRIVE GIFT-WRAPPED?

All Monte Christo Trade jewelry purchases arrive in a signature box. 

WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?

For assistance with any inquiries please call (213) 629-2958. If we miss your call, please leave a message and our representative will contact you to answer any questions you may have. You can also contact us through our online contact form. All customers may also schedule an appointment. Our address is 707 S Broadway Suite 901, Los Angeles, CA 90014.

IS IN-STORE PICKUP AVAILABLE FOR ITEMS PURCHASED ON MONTECHRISTOCORP.COM?

In-store pickup of items ordered online is available at at 707 S Broadway Suite 901, Los Angeles, CA 90014.

HOW LONG DOES IT TAKE FOR MY ITEM TO BE READY FOR IN-PERSON PICKUP?

It takes from 5 to 7 working days to complete the order.

HOW CAN I CHECK ON AN ORDER I PLACED ON MONTECHRISTOCORP.COM?

To check on the status of an order or verify shipment, please contact Customer Service at (213) 629-2958.

HOW CAN I MAKE RETURNS OR EXCHANGES?

If you are not completely satisfied with your purchase you may return the item within 30 days only if there is a manufacturing mistake or a quality defect. Item must be in its original packaging and in perfect, unused condition. Buyer must send us an email 7 days prior to returning the item and note when they will be sending the item back — this is to ensure we are expecting the return. Sorry, shipping costs will not be refunded.

IS ENGRAVING AVAILABLE ON MONTECHRISTOCORP.COM?

Yes, all items can be custom engraved. To engrave ready merchandise you will need to submit a .ai file with the engraving to Customer Service at mcc901@cs.com. For more information, please contact us either by email, by our contact form, or by phone (213) 629-2958.

MAY I HAVE SOMETHING OTHER THAN THREE INITIALS, SUCH AS A CORPORATE LOGO OR A FULL NAME, ENGRAVED ON AN ITEM PURCHASED ON MONTECHRISTOCORP.COM?

If the item has enough physical space to be engraved, then it is possible to engrave more than three initials.  

MAY I RETURN AN ENGRAVED ITEM?

Engraved items can’t be returned. For more information please contact our Customer Service at (213) 629-2958.

HOW CAN I GET AN ITEM REPAIRED?

If your purchased item is damaged, please contact our Customer Service at mcc901@cs.com or at (213) 629-2958 to get it repaired. You may ship the item back to 707 S Broadway Suite 901, Los Angeles, CA 90014. If the damage is not a result of manufacturer error, the client will get charged for repairing services. Sorry, shipping costs will not be refunded.

HOW CAN I CHECK ON THE STATUS OF MY REPAIR?

To check the status of the repairs please contact our Customer Service at mcc901@cs.com or at (213) 629-2958.